Company Name:- GROFERS
Job Profile:-
Selection Process:-
Job Profile:-
PROFILE 1: Customer Service (Email Support)
Key Responsibilities
- Handle customer complaints, enquiries and feedback via e-mail.
- Take judgement calls and manage unique situations.
- Ensure complete resolution of customer issues within a fixed time period.
- Work with the team to ensure proper resolution of customer issues.
What we require
- Passionate about what we’re doing and about delivering excellent customer experiences
- Excellent verbal and written communication skills
- Excellent with time management
- Ability to work with challenging targets and deadlines
- Good analytical, comprehension and interpretation skills
- Organized and detail oriented
PROFILE 2: Customer Service (Inbound)
Key Responsibilities
- Manage and resolve customer complaints over the calls.
- Candidate should possess excellent communication skills in English with ability to manage customer
Selection Process:-