Teleperformance India Pvt Ltd Interview Questions

Teleperformance

Teleperformance is a Multinational BPO currently operating in 62 Countries including India. The company was incorporated in the year 1978 in Paris, France. Teleperformance is specialized in customer service, technical support, call center, debt collection and social media. The company conducts programs in more than 75 different languages and dialects for a wide variety of global companies in various industries. Some of the countries, Teleperformance operates in, are the United Kingdom, Albania, Brazil, Chile, India, Philippines, China, Canada, Mexico, Colombia, Norway, Italy, Greece, Portugal, United States , Costa Rica, Dominican Republic, Australia, the Netherlands, Suriname, Egypt, Russia, Sweden and Germany. The global headquarters are based in Paris, France.

The company operates about 135,000 computerized workstations, with more than 182,000 employees across 270 contact centers in 62 countries. Today, Teleperformance has 4 centers in India including 2 at Jaipur & 1 each at Gurgaon & Indore. Gurgaon (Haryana) is India Headquarter.

As per Company’s policy & client norms, it inducts fresher at entry level & absorb them in the permanent cadre of the company upon availability of vacancy and groom them during their employment to succeed further in their career aspirations.

Designation / Job Profile:

Currently Teleperformance is looking for Technical Support Executives/Customer Care Executives for Off-shore & Premium On-shore clients which includes industry giants from E-commerce, Computer Software/hardware, Device support & Hospitality.

Skill-set Required/Expectation from candidates:

Need to have very good communication skills in English
Excellent Customer handling skills
Technically should be sound
Comfortable for a Rotational Shift & Rotational offs
Should be comfortable working for Night Shift.

Note: A subset (top performers during the selection process above) of finally selected candidates will be selected for Amazon(US) process. These candidates will have to undergo a 10-day training at Teleperformance office to be provided by the company and then appear for another Voice & Accent round at company office in order to shift to Amazon(US) process

Selection Process:

1) HR Interview (Telephonic)
- Based on performance in this round shortlisted candidates will be bifurcated for suitable profiles within the company.
2) Operations Round (Telephonic)
- Profile specific Final Interview based on the profile for which candidate will be shortlisted after HR Interview.

Teleperformance India Pvt Ltd HR INTERVIEW QUESTIONS WITH ANSWERS