We have moved to @ Placement Papers Hub !! Visit our new website here for more..

HCL B SERVE DIVISION GROUP DISCUSSION TOPICS

HCL is a $6.3 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 90,000 professionals of diverse nationalities, who operate from 31 countries including over 500 points of presence in India. HCL has partnerships with several leading global 1000 firms, including leading IT and technology firms. For more information, please visit www.hcl.com
HCL-B-SERVE-GROUP-DISCUSSION-TOPICS
HCL B SERVE DIVISION INTERVIEW QUESTIONS || GD TOPICS
Eligibility:-

 1) BCA, BSc, MCA, B.com, BA, BBA.
2) 50% Throughout in academics
Designation: CSE, SR. CSE, Jr. Engineer Product Support, Engineer Product Support

Job Description: Responsible for giving Technical and Non technical troubleshooting  support.

Job Responsibilities:

  1. Should be able to Meet minimum login hours
  2. Meeting SLA on time
  3. Keeping AHT under control
  4. Attendance should be above 96%
  5. Should not take any unsched leave
Skills Required:-

  1. Strong  written communication skills 
  2. Basic Desktop and computer knowledge.
  3. Understanding of ISP/Networking concepts for TSO (Technical Support Officer position is a must.
  4. Possess good organizational and time management skills
  5. Display strong initiative in resolving issues of customers
  6. Exhibit strong teamwork
  7. Must be capable of demonstrating problem solving skills
  8. Attentive listener
  9. Ability to use common courtesies
  10. Confident while communicating

Selection Process:

 1st Round - HR Screening/ Group Interaction
2nd Round - Voice n Accent
3rd Round - HR Round (Final Offer)

HCL B SERVE DIVISION HR INTERVIEW QUESTIONS WITH ANSWERS

Mandatory Documents:
  1. For Interview
  2. Printed copy of Resume
  3. 2 photographs
  4. For Joining (to be checked before lining up candidates)
  5. All original documents to be produced for verification purpose at the time of Joining which includes educational documents (X, XIIth & Graduation Proof)
  6. Photo ID proof & Residence proof
  7. PAN Card for bank formalities
  8. Proofs of Work experience if any